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Most days, I simply cannot respond to the amount of e-mail that arrives each day.
Here are my priorities: all orders and questions about orders will be handled first. Then I will attempt
to balance my time between responding to e-mail and website development. None of these areas are being handled well but it is the best I can do.
Currently, about 10% of my e-mail goes unanswered. I try to read every message on the day it arrives but I
may not have time to answer until several days later (if at all).
Here are some tips that may improve your chances of receiving a personal reply:
- If you have a question, read our FAQ first to see if
your question is already answered.
- Keep your message short. This is very important. If I can't reply with a sentence or two, I
will skip your mail until I have more time to write. Many times, such emails get buried and I never get back to them.
- Make sure your email return address is valid. I continue to get email, mostly from new Net surfers, who have not configured their email program properly.
Some have even sent me serious questions that I want to answer but any attempted reply bounces back to me. This frustrates me as well as the person who would like a response.
- Don't be insulting! I would not reply to “wannas” even if I had time.
If you want to write, send your message to
Patches. You can also address letters to us at:
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Patches' Place
PO Box 24192
Rochester, NY 14624
USA
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Or you can call our secretary, Goldie, to place at order at 1-585-218-9928. ☎
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